Testimonials
We are proud of our commitment to customer service and rely on repeat business and customer satisfaction to fuel our growth. Below are some comments our customers have made about our service.
Deborah - October 2007
"I want to write you to thank you for the service I received on my recent UK/NZ transaction. It was nothing short of absolutely superb. I don't think I have ever received such excellent service ever in any domain. Your telephonists were not only proficient but extremely friendly. All e-mail enquiries were followed up by phone in less than 5 minutes! If I ever hear of anyone who needs such services I will tell them not even to think about going anywhere else. You guys are simply the best!"
Thanks so much!
D. Wallace - August 2007
"I wish I had known about your service before. I regularly send money to South Africa and have been using my bank and paying over the odds for a rotten service. Excellent service, many thanks."
Isa - August 2007
"Many thanks for your help guys. I will highly recommend you guys to my friends. If this is not the best customer service I dont know what is."
R Sanjana - June 2007
"I am really glad to have chanced on NZForex. I had no idea that transferring money could be so easy and hassle free. Especially since it is all done on the net and I did not even have to keep track of the exchange rate. I was informed by e-mail and text when the rate reached the level I wanted. To top it all – the staff are extremely helpful and very pleasant to deal with. Hopefully, I will never have to deal with a bank again – when it comes to forex deals."
J Matthesius - March 2007
"Just wanted to say thank you to you and your team at OzForex! Your company is a wonderful aid to those needing to transfer funds internationally with little or no hassle.
"You guys were amazing, professional and very pleasant to deal with. I will be recommending you to all my contacts who are relocating overseas as well as those who have left The great south lands shores."
M White - November 2006
"I've been using Ozforex for about six months now and I find them incredibly easy to work with and extremely efficient. To be honest, I was finding transferring money from the UK to Australia through the regular banks both time-consuming and ridiculously tied up with red tape; the whole process was driving me mad.
"A friend mentioned Ozforex, I tried it the next day and have never looked back. The staff are always friendly and helpful and the Ozforex website is very user-friendly. I fully recommend it to anyone who needs to transfer money."
S Smith - August 2006
"Having been robbed by the banks for some time for foreign exchange, finding your site seemed just too good to be true! No charges, best rates guaranteed and best of all, international accounts so money can easily be transferred in a country of origin and appears as if by magic at the destination country and subsequently my account, no associated bank costs in or out, brilliant.
Ozforex is one of the truly incredible internet services of the current age and deserves to prosper. In three transactions alone I have benefited to the tune of over A$15,000 by using Ozforex over bank transactions and have saved several hundred dollars in charges.
I would like to thank you for your great service."
J Goude - May 2006
"Just a note to say thank you for a painless and swift currency exchange, so much sweeter and cheaper than the banks."
M Sains - April 2006
"Thank you for your assistance in this transfer.
Actually setting up and completing the transaction was very simple indeed, I will recommend you and your company if I hear of someone in a similar situation. It was all so simple and fast and when you compare to High street banks the rate is very competitive.
Thank you once again."
D Hall - April 2006
"A great service for anyone needing to transfer money. I had never transferred money before, you were very helpful and made it easy for me. I wouldn't hesitate to recommend your service. I was very impressed with the proactive, prompt & efficient service that you offered throughout the process, it's not very often you get to see it these days! An easy to use website, with a simple registration and transfer process and if you're converting the cash yourself, it gets quite exciting too! A very professional service that I would highly recommend. Thank you for helping to make our move to NZ smooth and painless. Thank you very much."
M Munnings - April 2006
"Thanks for the reply, the transfer went through very successfully. I have been so impressed by the way everyone in your organisation has responded during this transfer process. I spoke to at least four different people, by phone and email and there manner has been brilliant. Everyone has been friendly, courteous, concise and engaging. I can honestly say that I have never dealt with an organisation that has such a high standard of customer care and service.
Congratulations on a job well done."
Paul McCorquodale - November 2004"My transaction is now complete and I must commend you on the efficient service and promptness of all replies. At all times I was kept informed and most times this was without asking but due to your follow up. There is no doubt that your service is many times better than that of any bank.
This is on top of the most critical factor - the excellent exchange rate OzForex offered me. On my transfer I consider I saved (or earned)more than $2,800.
I will certainly refer any clients that need to transfer funds to your website and I will recommend OzForex based on my experience."
A Quinn, Global Diversification - May 2004"I am completely happy with the OzForex service. The payments are precisely on time, the deal confirmations are highly professional and courteous - and all from my notebook and mobile phone! Why would I ever go to a bank to pay high fees and get a terrible exchange rate when I can get the best exchange rates and service from my office, whenever I like. I will certainly be using OZFOREX for the foreseeable future. Thanks for the great work Paul and Matt!"
R King, Off Road Imports Australia - May 2004"Fast, efficient service straight from my desktop PC. No more standing in the bank queue - that's a real bonus - not to mention the very competitive rates on offer everyday. Thanks OzForex - the small guys win again !"
P Botting, Australia - May 2004"As an importer of machinery, Ryan Manufacturing (RML) need to continually make decisions in regard to foreign currency transactions. 12 months ago we trialled OzForex based on their very competitive rates. We were so happy with the savings, the service and information provided and the unprecedented convenience of attending to forex via the internet that RML now only perform forex transactions via OzForex. We wonder why anyone would use the traditional methods. Thanks for providing such a valuable service."
L Montin, London - 12 May 2004"I have found OzForex to be easier, faster and cheaper than using a bank solution to moving money internationally. The service is reliable and very quick. Add to that the staff being helpful and friendly and I see no reason to use any other solution."
C Purcell, London - 30 April 2004"Having just relocated my family from Sydney to London, OzForex was invaluable in providing hassle-free currency conversion to assist our move. Not only were their rates by far the best we could find, the customer service was excellent and the process simple and trouble free. The website is a great source of forex information for the every-day person, offering easy to understand conversion tools and exchange rates. We will be using OzForex regularly to transfer funds home and would recommend them to anyone who wants great rates and avoid the poor service offered to small customers by the big banks."
John M Vidler, Canberra, Australia - 05 February 2004"I've just recently had my second dealing with OzForex. Once again, I found the service provided by OzForex and, more particularly, the friendly help provided by Linda, to be exemplary. It's a shame that other financial institutions in Australia don't, in my experience, provide anything like the level of customer service that is commonplace with OzForex. Well done again."
John M Vidler, Canberra, Australia - 05 May 2003"For any potential OzForex customers who have doubts as to whether this
company can be relied upon or trusted, I can offer an assurance that, from my experience, OzForex goes above and beyond what could reasonably be expected of them when the situation arises. I recently tried to transfer some funds to a bank account that I've had in the UK for some years. After calling the bank to obtain the necessary transfer details, I arranged the transfer through OzForex. A few days later when I called the bank again to make sure the money had arrived, I was advised that my account had become dormant (I wasn't given this vital piece of information before I arranged the transfer) and that there was no record of the funds being received. Being naturally concerned, I called Linda at OzForex who followed up on my behalf. The upshot was that after a few days, the funds were located and I was provided with an international bank draft in pounds STG which I can now take to the UK with me in July. The draft is for the full amount which was originally transferred, there being no charge whatsoever to me. That's what I call service! Please have no doubt that OzForex are trustworthy (in my opinion and, evidently, in the opinion of many others who have left testimonials on the web site). Thanks again to Linda for all her help. Great job."
Will Anderson - 27 December 2002"I must thank you and your staff again for your excellent personal and professional service and your very informative website which I hit many times over the last 6 months helping me to keep in touch with rates. I will have no hesitation to use your service again and will recommend you to anyone should the opportunity arise."
Matthew Langbridge - 24 December 2002"Thanks for completing this transfer for me - your assistance over the past
6 months has been greatly appreciated. I have now moved back to Australia and will no longer be making any transfers but I would use your service again if the need ever arises."
John Wright - 18 December 2002"I confirm receipt of the email and thank you for your prompt and efficient manner in dealing with the exchange. It was very reassuring to have someone manage the process and keep me informed along the way. Even more so when the client has had very little or no exposure to these situations. I shall certainly be recommending your services to others I may know in similar circumstances to mine."
Chris Roberts - 03 December 2002"I have just completed a series of deals with OzForex which has opened my eyes to the fact that within the world of retail high street banking and finance, it is possible to get good service. Despite enormous and nerve-racking difficulties caused by tardy and late funds transfer service from my major high street UK bank, I have managed thanks to OzForex, to get the most competitive, by a long way, conversion of funds into Australian dollars. I will most certainly be recommending OzForex to friends and family in Oz and the UK. Meanwhile, I am taking issue at the highest level with the astonishingly poor service from my own bank to say nothing of their commercial uncompetitiveness. I have discovered that electronic banking is a marketing myth in the UK. The quill pen, inept paper shuffling and indifference reign supreme with disaffected staff the norm. I am annoyed that if I had real-time, instant services and joined-up banking systems, OzForex would have been able to do even better for me."
Sabine & Terry Watson - 21 August 2002"Thank you very much for your phone call and e-mail. Terry and I are pleasantly surprised at the ease and speed with which you proceeded. It's a shame we did not know about you a couple of years ago but we will certainly deal with
you again in the future."
Cameron Brown, Bordo International Pty Ltd - 12 August 2002"Our company has recently begun trading with you and I would like to congratulate you on your service. Since first looking at your site, and throughout each transaction since, I have had nothing but quiet efficiency of service. Your contact people have been most polite and effective, and monies have been transferred quickly and with no fuss.
I am pleased to say I will be sure to pass your details on to friends and colleagues when mentioning transfers, and look forward to continuing with your service into the future."
David Clarke - 21 June 2002"I appreciate the service you have provided over the past few months. In retiring to Australia I have made half a dozen or so sterling transfers from the UK and each has arrived in my Australian account successfully. The exchange rates you provide are excellent, particularly when compared with the normal UK banking system.
We were recommended to you by our son, who is in the mortgage business, and he suggested that this may be a reasonable method of achieving a favourable exchange rate. I must say that, initially, I was slightly concerned to trust someone I had never heard of to transfer my funds. Your initial phone call and follow up emails, however, put my mind at rest. You run a very professional company and your attention to detail, with constant email communication, is superb.
If you ever require a reference relating to the trustworthy and professional nature of your company I shall be more than obliged to assist."
Nathan Scott - 19 June 2002"I needed to send a large chunk of Euros back home in Australian dollars. OzForex offer an incredibly easy, fast and flexible way to move and exchange funds internationally, and you get about the best forex rates you can (definitely better than the banks) for a fee of $20. They either convert immediately or hold for your instructions. I think, naturally, the biggest hurdle on the part of the user is trust as you must send your money to OzForex first and you have the fear that they will run off with it. Well, all I can say is they did a great job for me and I am sure they will do so for anyone else. If you think about it, these guys stand to make a lot more money from building a loyal client base than from ripping off a few people and destroying the OzForex business. Call them if you have concerns."
Peter Williams - 15 June 2002"OzForex recently transferred £2500 into an Australian account as part of my migration visa application. Due to a mistake by my UK internet bank it all went horribly wrong. Enquiries made through the bank call centre produced nothing but frustration, having to explain the problem time and time again as I never spoke to the same person twice. By contrast Matt Gilmour the M.D. at OzForex was always available with help and advice and dealt with the problem personally. I would like to say thank you to Matt and his team for
sorting out the problem so quickly and efficiently."
Richard Valentine - 13 June 2002"I have used OzForex to send funds from overseas to Australia. On each occasion they have been prompt, helpful and (importantly) have saved me money. I previously used large banks to perform foreign exchange transactions which usually took longer and always cost more. On each occasion that I have sent money using OzForex, I compared their rates to other organisations and I have always saved money. If banks offered exchange rates and customer service like this, maybe their reputation wouldn't be so bad. I congratulate OzForex
on a great service which I would (and do) highly recommend to anyone wishing to transfer funds."
Robin Dale - 9 May 2002"I have returned to Australia recently after working in the UK for a few years. I was looking for an inexpensive, hassle-free solution for transferring pounds from my UK account to my Australian account. I initially contacted OzForex through their website, sending an email full of questions. I was amazed when I received a call from OzForex a few minutes later. All my questions were answered on the spot and the service explained thoroughly. Now that I have registered with OzForex, it takes only a few minutes for me to initiate a transfer request via the internet. I have found the service to be easy, fast, great value and most importantly secure. I am very impressed with
the personal service I have received and highly recommend OzForex."
Ms Kendra O’Mullane (Managing Director), Ore Trading Pty Ltd - 30 Oct 2001"I do everything from my PC in Perth, and can also do transactions over the internet when in India. It’s incredibly simple and no fuss, plus the rates are better and TT costs are cheaper than the banks.
OzForex provides a 5 star service that’s very rare to find these days."
James Callaghan - 25 October 2001"I must congratulate OzForex on the excellent service that I received from them for transferring funds from the UK to Australia. From the minute I first registered everything went smoothly and even though I was out of touch by email, I was always able to follow my affairs by phone. I would definitely recommend this service to anyone as the whole procedure is very straightforward and allows flexibility in order to obtain the best rates with very competitive charges. I look forward to further dealings with OzForex as I shall have some more funds in the future to transfer.'
|
sitemap
Add to your favorites 
